To our dear Marke couples,
At Marke, our couples are top of mind in everything that we do. So when our couples are in a time of crisis, we feel it, too.
We know that the spread of the Coronavirus is disrupting many weddings, bachelor & bachelorette parties, showers, rehearsal dinners, wedding meetings, fittings, and much, much more. Our hearts simply break for everyone who's had to reschedule, postpone, or cancel wedding related plans. We'd love to help as best we can by providing some guidance during this difficult time. Below, we've done our best to let you know what to do, how we might be able to help, and some examples of what to say to your wedding guests.
Please don't hesitate to reach out to us if you have any questions or need help navigating your wedding planning during this difficult time. We are, and will always, be here for you.
Thank you for including Marke in a small part of your big day :)
Here’s What to Do
Coronavirus is impacting individual weddings differently. We strongly advise each couple to carefully consider their own personal circumstances as they make decisions about their wedding and wedding planning.
Please regularly check updates from public health authorities such as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) for up-to-date information. Your safety is their (and our) number one priority.
Here, too, is some general guidance for couples wedding planning amid this outbreak:
Don’t panic. Of course, easier said than done. This situation is frustrating and likely saddening for you and many, many others. Your feelings are totally valid. However, as you discuss potential options with your partner, your family, your vendors, and others, remember that panicking or outbursts aren’t ideal for anyone. Understand that all parties will work to support you no matter what you decide to ultimately do about your wedding.
Consider your personal situation. Again, weddings are all different. Your timeline, logistics, vendor contracts, and overall planning is not the same as someone else’s. Be wary of making any decisions without fully assessing your personal circumstances. For example, if your wedding is scheduled for October, you may want to consider a different course of action than someone whose wedding is slated for the spring or summer.
Reach out to your wedding planning team. Right now is a great time to get in touch with your vendors, your wedding planner (if you have one), your venue, and any other parties helping to plan and organize your wedding. Be mindful that they are likely to be inundated with similar calls and emails from other couples. Be polite and professional as you explain your situation, concerns, and request for guidance.
Understand the impact. In the event that you feel comfortable not canceling your wedding (after much personal thought and professional guidance), it’s important to be aware of what that may mean for your day. Understand that even if you feel OK moving forward, you may have a smaller guest list as older guests or those living far away may not feel comfortable traveling. If you do have to cancel or reschedule, understand that you may not receive a full refund. It depends on your vendors and the contracts you signed. However, it’s important to be aware that it may not be possible for businesses to completely bend for all couples in this situation—especially as this affects so many couples.
Develop a backup plan. Right now, you may need a backup plan. Can you cancel? Can you reschedule? Can your vendors transfer their services to a later date (for a potential fee)? Can you host your wedding with a few guests missing? Do you need to find a new dress? Again, it’s all about your personal situation. This is when expert guidance from your wedding planning team comes in. We know you want a clear answer for your specific situation and your vendors and planner are the best resources for that.
How Marke Can Help
Again, we really do understand how hard this must feel. Your safety is our top priority and we want to support you in every way that we can.
Contact Marke customer support. We’re part of your wedding planning team, too. For specific inquiries about orders, Home Try-On Kits, and other general wedding planning questions, please contact our customer support team. Email us at firstname.lastname@example.org.
Communicate with your guests. We understand this can be one of the most difficult parts of this. To help you best explain your situation to guests and vendors, here are messaging templates that you can use for outreach.
If you are rescheduling:
Dear Friends and Family,
We have made the difficult decision to postpone our wedding due to the coronavirus outbreak. Your health and safety are our top priority! We will keep you updated regarding our wedding details.
Love, [Couple Names]
If you are not rescheduling:
Dear Friends and Family,
We wanted to check in given the changing travel climate due to the coronavirus outbreak. At this time, our wedding is going forward as planned and we’re excited to spend time with all of you.
If you are no longer able or feel uncomfortable traveling or attending, we understand. Please let us know as soon as possible—no later than [date]—so we can update our relevant vendors.
We will update you if the circumstances change and are looking forward to celebrating together.
Love, [Couple Names]
Rest assured that your wedding will be a gorgeous, love-filled affair no matter when or where it ultimately takes place. In the meantime, continue to reference information and updates from the CDC and WHO and consult your wedding planning team. Reach out to our customer support team—we are here to support however we can.