FAQs

HOW IT WORKS

How does this work? Can you guide me through the process?

We’re here to make this easy, whether you already own rings or not. We created this guide with step-by-step instructions on how to choose the color, material, and style of your band, and how to care for the band you choose.  

How far in advance should I purchase my ring? 

For peace of mind, we recommend ordering the band at least a month before your wedding (just in case you decide to exchange it).

What is the difference between 10k, 14k, and 18k gold? 

This number tells you the purity of the gold.

  • 10k gold is 41.7% pure gold (58.3% being a mixture of other alloys).

  • 14k gold is 58.3% pure gold (41.7% being a mixture of other alloys).

  • 18k gold is 75% pure gold (25% being a mixture of other alloys).

For a few reasons, 14k gold is slightly more durable than 18k, making it the better choice for those with an active lifestyle. However 18k gold goes retain a more vibrant color than 14k typically does.

For a more elaborate answer, check out our blog post.

Do any rings contain nickel?

Platinum, Yellow Gold, and Tungsten bands do not contain any nickel. Some White Gold bands may contain traces of nickel.  

Why do your prices change?

Our pricing is based on the precious metals market, and we work to deliver the highest quality product at the most competitive price possible.

Do you offer payment plans?

Yes, via Affirm or Shopify Pay. At checkout, select the Affirm or Shop Pay icon to proceed with one of these payment plans as your payment method.

How fast will I get my order? 

Standard orders are delivered within 8-10 business days and require a signature.  

For an additional fee, we can expedite wedding band production and/or shipping:

  • USPS First Class: 8-10 business days | 5-7 business days lead time + 3 business days shipping | FREE

  • UPS 2 Day: 7-9 business days | 5-7 business days lead time + 2 business days shipping | $24.95

  • FedEx Overnight: 6-8 business days | 5-7 business days lead time + 1 business day shipping | $49.95

  • Rush Priority: 5-6 business days | 3-4 business days lead time + UPS 2 Day | $74.95

  • Super Rush Priority: 4-5 business days | 3-4 business days lead time + FedEx Overnight | $99.95

Home try-on or ring gauge sheets are shipped via USPS without a signature required, and arrive 5-7 days after checkout.

How should I care for my ring?

While we do recommend removing your band for serious manual labor or weightlifting, real gold or platinum rings are made to last and do not require upkeep (as opposed to some alternative metals).

SIZING

How do I find my size?

To take the stress and guesswork out of finding your size, use the tools here to easily find your size from the comfort of home.

I received my Ring Sizers. How do I use them? 

  1. Pop out rings in various sizes and try them. The right size should fit closely but comfortably over your knuckle without being too tight. You should have to gently twist and pull to remove it.

  2. Wear it around. Your ring finger size will fluctuate throughout the day, so keep it on to make sure the size is comfortable enough for your typical daily activities.

  3. Scan the QR code for your exclusive offer and complete checkout for the ring you’ve had your eye on.

Between sizes?

While our Ring Sizers come in half and full sizes, most styles are available in quarter sizes. If you're in between, consider sizing up a quarter size.

Do I need to return my plastic ring gauge? 

No, you do not need to return your plastic ring gauge. You may give it to a friend or recycle it. 

Do you charge for the home try-on? 

There is a $99 deposit plus a $9.95 shipping charge. The $99 deposit will be returned as soon as we receive your returned home try-on kit. If your home try-on is not returned, we will charge $495 to your card on file to replace the kit.

I received my home try-on. How do I use it?

  1. Take the rings out and try them on. The right size should fit closely but comfortably over your knuckle without being too tight. You should have to gently twist and pull to remove it. 

  2. Wear it around. Your ring finger size will fluctuate throughout the day, so keep it on to make sure the size is comfortable enough for your typical daily activities.   

  3. Return to markenyc.com to select your ring in your perfect size. 

Between sizes?

While our home try-on rings come in half and full sizes, most styles are available in quarter sizes. If you're in between, consider sizing up a quarter size. 

When do I need to return my home try-on?

You may keep your home try-on for 5 days. After 5 days, please pack the rings back in the box and return them using the included return label. If you need more time, just let us know and we’ll be happy to extend your home try-on period.

What happens if I don't return my home try-on?

To cover the replacement cost of your kit, we will charge $495 to your original payment method. 

Do you have in-person fittings? 

We offer in-person fittings through our preferred partner, The Black Tux, at their showroom locations in Brooklyn (NY) and Santa Monica (CA). In-person wedding band fittings are only available when also getting fitted for formal wear, and by appointment. Schedule an appointment at either location on The Black Tux website. 

We also offer a FREE home try-on program, and free returns on purchases to ensure you get the perfect fit. 

RETURN/EXCHANGE

Can I exchange for a different ring size/color/style?

Yes, we accept exchanges within 30 days from your delivery date. Please email info@markenyc.com and include your order number, the reason, and the new ring you’re interested in if exchanging. Your first ring exchange is FREE. For subsequent exchanges, we ask customers to pay shipping. Please note that engraved wedding bands cannot be exchanged. 

Can I return my ring?

Yes, we accept unworn wedding bands in original packaging within 30 days of your delivery date. Please email info@markenyc.com and include your order number and reason for return. We will send you a return label for FREE and refund you once we've received the item. Please note that engraved wedding bands cannot be returned. 



Contact us:  info@markenyc.com