Marke New York FAQs
Can I apply the Home Try-On Kit deposit toward my wedding band purchase?
Sure thing. As soon as your Kit arrives, just reply to your order confirmation email with a request to apply your deposit toward final purchase. A member of our team will issue you a gift card within the hour!
How long can I hold on to my Home Try-On Kit for?
We kindly request you return your Kit using your prepaid USPS return label within 7 days of receiving it. We do understand that things happen. So if you need a little longer with the Kit, just let us know and a team member can grant you an extension.
I noticed Marke offers 10k, 14k, and 18k gold options. What's the difference?
Why should I go with gold or platinum over some of the new, alternative metal bands?
Our advice: stick with precious metals! It's a wise investment because, unlike alternative metals like aluminum or carbon fiber, it's value actually increases over time. For quick reference, the price of gold has gone up by 75% over the past 2 years :)
Aside for the value, you’ll see the difference in color, feel the difference in weight on your finger, and never (ever!) have to worry about tarnishing or durability.
I want the Home Try-On Kit. Is there a charge for it?
Nope. The $99 is a deposit which we hold on to until you ship the Kit back to us. As soon as we receive it back to our facilities, the charge (+ any collected taxes) is automatically refunded to the original payment method, unless you'd like to apply it toward your wedding band purchase. We do charge a non-refundable $16.95 (includes return service) to cover the shipping cost of your Kit. We'll only charge your card for a further amount if you don't return your Kit. As per Marke policy, we do need to charge $300.00 to your original payment method in order to cover the cost of your Kit if it's not returned.