FAQs



I need this wedding band in a hurry. Can you rush it?

Yes, we do offer expedited processing and overnight shipping options. Please reach out to us at  info@markenyc.com with your time frame, and we’ll do everything we can to get the ring to you on time.


I’m a little lost. Can you guide me through this process?

Absolutely.  Check out our Guide - it breaks everything down in black and white for you.  If you still need a hand, we’re here for you. Shoot us a note at info@markenyc.com and we’ll take it from there.


I’m buying this as a gift for my partner. Can you gift wrap with a special note, or hold off on sending it for a while?

Sure thing. After checking out, shoot us an email at orders@markenyc.com with the details of any special requests. Be sure to include your Order Number and we’ll do our best to accommodate.


Do you offer customizations outside of what’s available on Marke?

Yes, simply email us at  info@markenyc.com with an image or description of what you’re looking for and we’ll work on something custom for you.


I’ve already got a ring, but would like to upgrade to a Marke wedding band. Can I trade in my old one?

Yes, and we’ll issue you a credit for the value of your existing ring. Shoot us a note at sales@markenyc.com with a description and image of your existing ring, and we’ll take it from there.


How should I care for my ring?

One of the perks of going for a real gold ring as opposed to some alternative metals: our 14 karat gold bands are made to last and don’t need much looking after. The only time we recommend removing it is for serious manual labor (the gold can get scratched).


What if my ring doesn’t fit?

If you aren’t sure of your finger size, we encourage you to order our risk-free Home Try-On kit. There’s a finger sizer enclosed that will help you make sure to order the correct size. In the event your ring does not fit, we offer free exchanges for Marke customers. Further details can be found at our Shipping & Returns Page.


What if I need to return my ring?

In the event you’d like to request a return, please email us at  info@markenyc.com with your Order Number and Reason for Return. Further details can be found at our Shipping & Returns Page.


Do you offer payment plans?

Yes, we do - via Affirm. In your checkout process, selecting the Affirm icon will allow you to proceed with it as your payment method.