Frequently Asked Questions

We’re here to make this easy, whether you already own rings or not. We created this guide with step-by-step instructions on how to choose the color, material, and style of your band, and how to care for the band you choose.  

For peace of mind, we recommend ordering the band at least a month before your wedding (just in case you decide to exchange it).

This number tells you the purity of the gold.

• 10k gold is 41.7% pure gold (58.3% being a mixture of other alloys).
• 14k gold is 58.3% pure gold (41.7% being a mixture of other alloys).
• 18k gold is 75% pure gold (25% being a mixture of other alloys).

For a few reasons, 14k gold is slightly more durable than 18k, making it the better choice for those with an active lifestyle. However 18k gold goes retain a more vibrant color than 14k typically does.For a more elaborate answer, check out our blog post.

While we do recommend removing your band for serious manual labor or weightlifting, real gold or platinum rings are made to last and do not require upkeep (as opposed to some alternative metals).

Platinum, Yellow Gold, and Tungsten bands do not contain any nickel. Some White Gold bands may contain traces of nickel.  

Our pricing is based on the precious metals market, and we work to deliver the highest quality product at the most competitive price possible.

Yes, via Affirm or Shopify Pay. At checkout, select the Affirm or Shop Pay icon to proceed with one of these payment plans as your payment method.

Please note, payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

Standard orders are delivered within8-10 business daysand require a signature.  

For an additional fee, we can expedite wedding band production and/or shipping:

• USPS First Class: 8-10 business days | 5-7 business days lead time + 3 business days shipping | FREE
• UPS 2 Day: 7-9 business days | 5-7 business days lead time + 2 business days shipping | $24.95
• FedEx Overnight: 6-8 business days | 5-7 business days lead time + 1 business day shipping | $49.95
• Rush Priority: 5-6 business days | 3-4 business days lead time + UPS 2 Day | $74.95
• Super Rush Priority: 4-5 business days | 3-4 business days lead time + FedEx Overnight | $99.95

Home try-on or ring gauge sheets are shipped via USPSwithout a signature required, and arrive 5-7 days after checkout.

To take the stress and guesswork out of finding your size, use the tools here to easily find your size from the comfort of home.

• Pop out rings in various sizes and try them. The right size should fit closely but comfortably over your knuckle without being too tight. You should have to gently twist and pull to remove it.
• Wear it around. Your ring finger size will fluctuate throughout the day, so keep it on to make sure the size is comfortable enough for your typical daily activities.
• Scan the QR code for your exclusive offer and complete checkout for the ring you’ve had your eye on.

Between sizes? While our Ring Sizers come in half and full sizes, most styles are available in quarter sizes. If you're in between, consider sizing up a quarter size.

No, you do not need to return your plastic ring gauge. You may give it to a friend or recycle it. 

There is a $99 deposit plus a $9.95 shipping charge. The $99 deposit will be returned as soon as we receive your returned home try-on kit. If your home try-on is not returned, we will charge $495 to your card on file to replace the kit.

• Take the rings out and try them on. The right size should fit closely but comfortably over your knuckle without being too tight. You should have to gently twist and pull to remove it. 
• Wear it around. Your ring finger size will fluctuate throughout the day, so keep it on to make sure the size is comfortable enough for your typical daily activities.   
• Return to markenyc.com to select your ring in your perfect size. 

Between sizes?While our home try-on rings come in half and full sizes, most styles are available in quarter sizes. If you're in between, consider sizing up a quarter size.

You may keep your home try-on for 5 days. After 5 days, please pack the rings back in the box and return them using the included return label. If you need more time, just let us know and we’ll be happy to extend your home try-on period.

To cover the replacement cost of your kit, we will charge $495 to your original payment method. 

Yes! Check out our Showroom page for locations and the ability to book an appointment.

We recommend using our FREE home try-on program if you're not close to a showroom.

Yes, we accept exchanges within 30 daysfrom your delivery date. Please email info@markenyc.com and include your order number, the reason, and the new ring you’re interested in if exchanging. Your first ring exchange is FREE. For subsequent exchanges, we ask customers to pay shipping. 

Please note that engraved wedding bands cannot be exchanged.

Yes, we accept unworn wedding bands in original packaging within 30 days of your delivery date. Please emailinfo@markenyc.comand include your order number and reason for return. We will send you a return label for FREEand refund you once we've received the item. Please note that engraved wedding bands cannotbe returned.