Shipping & Returns


Lead time

Wedding band lead time: (time from when you place your order to when we ship your ring out) 4-5 business days. 
Home Try-On Kit lead time: (time from when you place your order to when we ship your Kit out) 5-7 business days

 

Shipping options

Wedding band orders:

Free Fast-ish USPS First Class Mail (3-4 business days) - $0 
Fast USPS Priority Mail w/ Signature Required (2-3 business days) - $14.95 
Faster UPS Ground (1-4 business days) - $10.95
Faster FedEx 2-Day (2 business days) - $24.95
Lightning Fast FedEx Overnight (1 business day) - $49.95
    Marke Home Try-On Kit orders:
    Fast-ish USPS First Class Shipping $16.95 (includes return service)

    Returns & Exchanges

     

    I'd like to return my wedding band

    Returns, exchanges or cancellations on custom engraved wedding bands: not accepted.

    Marke customers have 30 days from the date of original delivery ( of a non-custom engraved band) to return for a full refund. $8.95 is subtracted from refund amount to cover return shipping.

    Email us at info@markenyc.com with your Order Number and Reason for Return for a Return Authorization and Shipping Label.

    Wedding bands must be returned in unworn condition, in original packaging.
     

    I'd like to exchange or resize my wedding band

    Returns, exchanges or cancellations on custom engraved wedding bands: not accepted.
    Marke customers have 30 days from the date of original delivery (of a non-custom engraved band)  to exchange for a different finger size or color. Customer required to pay $16.95 for exchange shipping.

    If you’d like to change the width of your wedding band, that would be considered a return and then purchase of new ring (because of the price difference). 

    Email us at info@markenyc.com with your Order Number and Reason for Exchange for an Exchange Authorization and Shipping Label.
    Wedding bands ordered via a return or exchange may not be returned for a refund, but may be exchanged again. 

    Wedding bands must be returned in unworn condition, in original packaging.

    Marke warranty policy

    We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.